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Support/Contact Us

Feel free to contact us at any time with questions or concerns. If you can't locate the information you need on this page, please email us at Customer Service Email We will be more than happy to help with any issues you may experience.

Available Products

Purchase Classes On Demand:

If you're not a fan of monthly subscriptions or memberships, then you always have the option of purchasing your classes individually here on YogaMerge. Every class is available On Demand as a downloadable class. Just browse the site, find your class of choice, add it to your cart and follow the check out procedure. After check out, you will be provided a Download Link to download your class. On Demand purchases are processed through PayPal, you may pay using your credit card or PayPal account. On Demand class prices start at $2.95 per class.

Unlimited Monthly Download/Stream Subscriptions:

Yoga|Merge is a Download To Own and Streaming site, which means you will always be able to download classes to your computer to keep forever or stream on your computer! Our Monthly Subscription Plan allows you Unlimited Monthly Class Downloads or Streams. Each month you can browse and download/stream any classes from our library including all new classes added each month. Our Monthly Subscription Plan is $9.95 per month. Monthly subscriptions are processed through PayPal, you may sign up using your credit card or PayPal account. Once you check out through PayPal, PayPal will issue you a username and password to the site. You may manage your subscription through your PayPal account, you can also locate your username/password within your PayPal account if you lose it. Monthly subscriptions will recur until the subscription is cancelled. Monthly Download Subscriptions don't include access to our Roku Channel.

How It Works

Purchasing Yoga Classes on Yoga|Merge Is A Simple Process:

1. Browse the site and select the class that's best for you and your practice.

2. Click the Buy Button or add items to your cart and checkout.

3. Complete payemnt with your card of choice.

4. Use the supplied download link to your class and then download the class to your computer.

You will also get an email that includes the download link for your purchase.

Download To Own (What is Download To Own?)

Download To Own allows customers to purchase classes individually, download them to their computer and keep them forever. Classes can be transferred to other computers or devices so that you may take them with you when on the go. Downloading allows you to remove the process of streaming videos and dealing with potential buffering or playback issues due to slow or busy connections.

Yoga|Merge Roku Channel

How To Enjoy Yoga|Merge On Roku:

1. Purchase a Roku Streaming Player! If you already have a Roku, go to step 2!

2. Navigate to the Roku Channel Store.

3. Select "Fitness & Outdoors"

4. Locate the Yoga|Merge Channel and Add Channel.

5. Purchase your Monthly Subscription and Enjoy YogaMerge on Roku!


Devices

Mobile Devices

Phones, Tablets & IPad's:

You can access our site using phones, tablets and IPads, just open the installed web browser and then navigate to www.yogamerge.com If you plan to download classes to your IPad, make sure that you have installed a Download App onto your IPad. Download Apps are available in the Apple App Store, some are free and others require a small fee. Also make sure that you select a Download App that allows you to download HD files and doesn't have file size restrictions. Download Apps are required for Ipad as Apple didn't allow for download abilities in the stock IPad browser.

Streaming Players:

You can also access our site on streaming players like Roku and Game Consoles like PS3 and XBox. If you own either PS3 or Xbox game consoles, then you can use the consoles internet browser to view our site on your TV. Just open the device's browser and navigate to www.yogamerge.com


Payments, Refunds & Privacy

Payment Options:

Customers may purchase their classes or memberships using all major credit and debit cards, (MasterCard, Visa, American Express) or Debit Cards.

Billing Errors:

If You believe that you have been erroneously billed, please notify Us immediately of such error. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release Us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.

Dishonored Checks, Fraudulent Chargebacks and Fraudulently Obtained Refunds:

You are responsible for dishonored checks and any related fees that We incur with respect to your account. Similarly, You are solely responsible for any overdraft fees or similar charges You may receive as a result of not maintaining your account in good standing with the banking and/or credit institution. In the event that You stop payment, request a chargeback or claim any charge actually made by You as being fraudulent, unauthorized or similarly not made by You (including fraudulently claiming the purchase was made by a minor), We reserve the right to pursue both civil and criminal action against you for such fraudulent action. We take all chargebacks and fraudulent refunds seriously, any customer who abuses refunds/chargebacks could also be blacklisted by the billing company which would affect your access to many sites.

Refund Policy:

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Privacy Policy:

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at info@yogamerge.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES: Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY: All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at info@yogamerge.com

Responsibility for Content Downloaded:

You specifically agree that if Your account is used to download any of the Content and such Content is later found on a one-click hosting site, a file locker site, a torrent site, a tube site, or any other site, service or server, or any other medium used for sharing the Content, that You will pay liquidated damages of $50,000 to Us per video and $25,000 to Us per photo, graphic, image or other data. However, You can show that your account was compromised because of a security breach of Our servers generally - and the breach affected your account - and not a result of your negligence (which may include selecting the word “password” or an equally weak codeword as Your password, or failing to take adequate security measures to ensure the security of Your account) or intentional sharing of your account, then you will not be responsible for these liquidated damages.